Discreet Packaging
Orders are shipped without product details or logos displayed on the outside.
Encrypted & Secure
We never sell your data and process payments through secure encrypted gateways.
Table of Contents
1. Introduction
Your privacy is important to us. This Privacy Policy explains how Wink & Wild (“we,” “us,” or “our”) collects, uses, protects, and handles personal information when you visit our website, create an account, place an order, or otherwise interact with our services.
We understand that privacy is especially important when shopping for intimate products. We are committed to providing a secure, discreet, and respectful shopping experience.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Personal Information
Depending on how you interact with our website, we may collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Account information
- Order and purchase information
- Payment information processed through third-party payment providers
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Device type
- Browser information
- Operating system
- Pages visited
- Referring website
- Cookies and similar technologies
- Website usage information
We collect information that is reasonably necessary to operate our website, process orders, provide customer support, improve our services, and maintain website security.
3. How We Use Your Information
We may use collected information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Manage your account
- Improve website functionality and user experience
- Analyze website performance and traffic
- Detect and prevent fraud or unauthorized activity
- Maintain website security
- Respond to inquiries and requests
- Send promotional communications when you have opted in
4. Payment Security
Secure Payment Processing
Payments made through Wink & Wild are processed through third-party payment providers.
We do not intentionally store complete credit card numbers or full payment card information on our website servers.
Payment providers use encryption and security measures designed to protect payment information during transactions.
For payment-related information, please also review the privacy policy of the payment provider used during checkout.
5. Discreet Shipping & Billing
Confidential & Discreet Packaging
We understand that privacy matters when purchasing intimate products. Where available, Wink & Wild uses discreet packaging for orders.
- Orders are packaged without unnecessary product details displayed on the outside
- Product-specific information is not intentionally displayed on the exterior of packages
- Order information is handled only as necessary to process and fulfill your purchase
- We take reasonable steps to maintain privacy throughout the shopping and fulfillment process
Please note that the exact appearance of a package, shipping label, or transaction descriptor may depend on the shipping carrier and payment provider used for your order.
7. Email Marketing
If you voluntarily subscribe to Wink & Wild marketing communications, you may receive:
- New product announcements
- Product updates
- Promotional offers
- Special discounts
- Shopping-related content
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the applicable email.
Please note that you may still receive transactional communications, such as order confirmations, shipping notifications, or customer service messages when necessary to complete or support your order.
8. Data Protection & Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website, online service, or electronic transmission can be guaranteed to be completely secure.
We continuously review and improve our security practices where reasonably appropriate.
9. Age Restriction
Wink & Wild is intended for adults.
You must be 18 years of age or older to use our website and purchase our products, unless a higher minimum age is required by applicable law.
We do not knowingly collect personal information from children.
If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete that information.
10. Third-Party Services
Wink & Wild may work with trusted third-party service providers that help us operate our business, including providers for:
- Payment processing
- Shipping and fulfillment
- Website hosting
- Website analytics
- Email marketing
- Fraud prevention and security
These third parties may receive access to information only to the extent reasonably necessary to provide their services.
Third-party providers may have their own privacy policies and terms governing their handling of information.
11. Your Rights
Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include:
- Requesting access to personal information we maintain about you
- Requesting correction of inaccurate information
- Requesting deletion of certain personal information
- Requesting information about how your personal information is collected or used
- Opting out of certain marketing communications
- Opting out of certain forms of data sharing where applicable
Additional privacy rights may apply to residents of certain U.S. states.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
When changes are made, the updated Privacy Policy will be posted on this page. We encourage you to review this page periodically to stay informed about how we handle personal information.
Effective Date: September 21, 2026
13. Contact Us
If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact us: